Nick is a Senior User Researcher. We talk about his origin story and the aha moment when he was watching users not being able to figure out how to use their product, differences working on internal and external products, his key takeaways from a 10-year long career, one of the biggest challenges for researchers - how to manage stakeholders and some strategies how you can do it better, portfolios and if you need one for job applications, what makes a great researcher, and much more.